Who is a lounge waiter

Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes. Good knowledge of wine selection, wine service and Beer service. Ensure knowledge of menu and restaurant promotions and any special offers. Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy. Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.

Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.

Guests may ask the server for recommendations on wine, mixed drinks, or even beers, so the server must have a working knowledge of the lounge's selection.

It is very likely that the lounge server will spend the majority of time during a shift on his or her feet. Once drinks are delivered or tables cleared, the lounge server will often need to use a point of sale system; such systems are often computerized, though some are manually operated using a cash register. Payments and tips will all be handled by a particular server who will need to keep track of the money until the end of his or her shift. The best servers are often the ones that can anticipate the needs of guests before they arise.

This often shows patrons that the server is paying attention and cares about the needs of guests; most servers work for tips, and the more attention the server gives a guest, the more likely that guest will be to tip well.

Ensuring that the assigned workstation is properly set and prepared to meet the daily business demands. Assisting the bartender with requisitioning, following company procedures, all beverages, food items and supplies needed for the daily operation. Ensuring that all beverages are served at the correct temperatures.

Following ship procedure when calling out drinks to be prepared by the bartender. Serving only authorized products at company hosted parties.

Communicating any problems, challenges, complaints or service difficulties, in a timely manner, to the bartender on duty or immediate supervisor. Assisting in ensuring that all food service being provided in the bar i. Ensuring that the beverage promotions, as determined by the company or by on board management, are followed and in place in the assigned workstation.

Running a wine station in one of the dining salons on a regular basis.